Privacy Policy

Welcome to Hangry Joe's. We are committed to protecting your privacy and handling your personal information with transparency, integrity, and care. This Privacy Policy explains how Hangry Joe's ("we," "us," "our," or "the Company") collects, uses, discloses, and safeguards your personal information when you visit our website at hangryjoes-eat.rest, place orders, interact with our digital services, or otherwise engage with our food business.

Please read this Privacy Policy carefully. By accessing or using our website and services, you acknowledge that you have read, understood, and agree to the practices described in this document. If you do not agree with the terms of this Privacy Policy, please discontinue your use of our services immediately.

This Privacy Policy is intended to comply with applicable United States federal and state privacy laws, including but not limited to the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), the Federal Trade Commission Act (FTC Act), the Children's Online Privacy Protection Act (COPPA), and other applicable state and federal regulations governing the collection and use of personal data.

1. About Us

Hangry Joe's is a food business operating in the United States. We provide food ordering, delivery, catering, and related food services through our website and associated channels. Our goal is to deliver exceptional food experiences while maintaining the highest standards of customer data privacy and security.

For all privacy-related inquiries, data subject requests, or questions about this policy, please contact us directly using the contact information provided above or in the Contact Us section at the end of this document.

2. Information We Collect

Hangry Joe's collects various types of information in connection with your use of our website and services. This information falls into several categories, each described in detail below.

2.1 Personal Information You Provide Directly

When you interact with our website or services — including creating an account, placing a food order, signing up for newsletters, making a reservation, submitting feedback, or contacting us — you may voluntarily provide us with personal information, including:

• Identity Information: Your full name, username, or display name.
• Contact Information: Email address, mailing address, phone number, and delivery address.
• Account Credentials: Password and security questions (stored in encrypted format).
• Payment Information: Credit card numbers, debit card numbers, billing address, and other financial data necessary to process your payments. Note that full payment card details are processed by our third-party payment processors and are not stored on our servers.
• Order Information: Details about the food items you order, special dietary instructions, delivery preferences, and order history.
• Communications: Messages, feedback, complaints, reviews, or other correspondence you send to us via email, contact forms, or other channels.
• Marketing Preferences: Your preferences regarding email newsletters, promotional offers, and other marketing communications.
• Demographic Information: Age, birthday (for promotional purposes), and other optional profile details you choose to provide.

2.2 Information Collected Automatically

When you access and use our website, we and our third-party service providers automatically collect certain technical and usage data, including:

• Usage Data: Pages visited, links clicked, time spent on each page, search queries entered on our site, items viewed in our menu, and actions taken during your session.
• Device Information: IP address, device type (desktop, mobile, tablet), operating system and version, browser type and version, screen resolution, and hardware identifiers.
• Location Data: General geographic location inferred from your IP address. With your explicit permission, we may also collect more precise location data to facilitate food delivery services.
• Log Data: Server logs that record your access requests, including timestamps, referring URLs, and error reports.
• Cookie and Tracking Data: Data collected through cookies, web beacons, pixels, and similar tracking technologies (see Section 7 for full details).
• Session Data: Information about your browsing session, including session identifiers, referral sources, and navigation paths through our website.

2.3 Information from Third Parties

We may also receive information about you from third-party sources, including:

• Social Media Platforms: If you log into our services using social media credentials (such as Facebook or Google), we receive basic profile information such as your name and email address from that platform.
• Payment Processors: We receive transaction confirmation data, fraud signals, and limited payment verification information from our payment processors.
• Delivery Partners: If we use third-party delivery platforms, we may receive order fulfillment and delivery status data.
• Analytics Providers: Aggregated and anonymized data from analytics services that help us understand how users interact with our website.
• Marketing Partners: Information that helps us improve our advertising and promotional campaigns.

3. How We Use Your Information

Hangry Joe's uses the personal information we collect for a variety of legitimate business purposes. We only process your personal data where we have a valid legal basis to do so, including where processing is necessary to fulfill a contract with you, where we have a legitimate business interest, where you have provided your consent, or where we are required to comply with a legal obligation.

3.1 Service Provision and Order Fulfillment

• Processing and fulfilling your food orders, including managing delivery logistics.
• Creating and managing your customer account.
• Processing payments and preventing fraudulent transactions.
• Sending order confirmations, receipts, and status updates via email or SMS.
• Responding to your inquiries, complaints, and customer service requests.
• Managing reservations and catering arrangements.
• Accommodating dietary restrictions and food allergy preferences.

3.2 Website Operation and Improvement

• Operating, maintaining, and improving the technical performance of our website.
• Diagnosing and fixing technical errors, bugs, and security vulnerabilities.
• Monitoring website traffic and usage patterns to optimize user experience.
• Personalizing content, recommendations, and menu displays based on your preferences and history.
• Testing new features and functionality before full deployment.

3.3 Analytics and Business Intelligence

• Analyzing customer behavior and preferences to improve our menu offerings.
• Conducting market research and analyzing trends in food service demand.
• Generating internal reports about sales, customer engagement, and business performance.
• Using aggregated and anonymized data to understand our customer base and make informed business decisions.

3.4 Marketing and Promotional Communications

• Sending promotional emails, newsletters, and special offers about our food, new menu items, discounts, and events — only where you have opted in or where permitted by law.
• Sending personalized recommendations based on your order history and food preferences.
• Running loyalty programs, contests, and promotional campaigns.
• Displaying targeted advertisements on our website and on third-party platforms where permitted and appropriate.

You may opt out of marketing communications at any time by clicking the "unsubscribe" link in any promotional email or by contacting us at [email protected]. Please note that opting out of marketing communications does not affect our ability to send you transactional or service-related communications.

3.5 Legal Compliance and Safety

• Complying with applicable laws, regulations, and legal obligations.
• Responding to lawful requests from government authorities, law enforcement agencies, or courts.
• Enforcing our Terms of Service and other agreements.
• Protecting the rights, property, and safety of Hangry Joe's, our customers, employees, and the general public.
• Preventing, detecting, and investigating fraud, abuse, and other harmful activities.

4. Sharing Your Information with Third Parties

Hangry Joe's does not sell your personal information to third parties for monetary compensation. However, we do share your information in certain circumstances as described below.

4.1 Service Providers and Business Partners

We engage third-party companies and individuals to perform services on our behalf. These service providers only have access to your personal information to the extent necessary to perform their designated functions and are contractually prohibited from using it for any other purpose. Our service providers include:

• Payment Processors: Companies that handle credit and debit card transactions securely on our behalf.
• Delivery Service Partners: Third-party couriers or delivery platforms that fulfill food orders.
• Cloud Hosting Providers: Companies that provide secure server infrastructure for our website and databases.
• Email and Communications Providers: Platforms that help us send transactional and marketing emails.
• Analytics Providers: Services such as Google Analytics that help us analyze website traffic and user behavior.
• Customer Support Tools: Software platforms used to manage customer service interactions and helpdesk functions.
• Marketing and Advertising Platforms: Services that help us deliver targeted advertisements and measure campaign effectiveness.

4.2 Legal Requirements and Law Enforcement

We may disclose your personal information when we believe in good faith that disclosure is necessary to:

• Comply with a legal obligation, court order, subpoena, or lawful government request.
• Enforce our Terms of Service or other legal agreements.
• Protect and defend the rights or property of Hangry Joe's.
• Prevent or investigate possible wrongdoing in connection with our services.
• Protect the personal safety of users of our services or the public.

4.3 Business Transfers

In the event that Hangry Joe's undergoes a merger, acquisition, sale of assets, financing, or other business transaction, your personal information may be transferred as part of the assets involved. We will notify you via email or a prominent notice on our website in advance of any such transfer, and the acquiring entity will be required to honor the commitments made in this Privacy Policy.

4.4 With Your Consent

We may share your information with additional third parties when we have obtained your explicit consent to do so. You have the right to withdraw your consent at any time by contacting us.

4.5 Aggregated and Anonymized Data

We may share aggregated, anonymized, or de-identified information that cannot reasonably be used to identify you with third parties for research, marketing, analytics, and other legitimate purposes. This type of data sharing does not constitute disclosure of personal information.

5. Data Security

Hangry Joe's takes the security of your personal information seriously. We implement a comprehensive set of technical, organizational, and administrative security measures designed to protect your data against unauthorized access, disclosure, alteration, loss, or destruction.

5.1 Technical Security Measures

• Encryption: All data transmitted between your browser and our website is encrypted using industry-standard Transport Layer Security (TLS) protocols. Sensitive data, including passwords and payment information, is encrypted at rest using AES-256 encryption or equivalent standards.
• Secure Payment Processing: We use PCI-DSS-compliant payment processors to handle all credit and debit card transactions. We do not store full card numbers on our servers.
• Firewalls and Intrusion Detection: We maintain firewalls, intrusion detection systems, and network monitoring tools to identify and prevent unauthorized access attempts.
• Access Controls: We restrict access to personal information to employees and contractors who need it to perform their job functions, and all such access is logged and audited.
• Regular Security Audits: We conduct periodic security assessments and vulnerability scans to identify and address potential weaknesses in our systems.

5.2 Organizational Security Measures

• Employee training on data privacy and security best practices.
• Confidentiality agreements with all employees and contractors who handle personal data.
• Incident response procedures for detecting, reporting, and responding to data breaches.
• Data minimization practices — we only collect and retain personal data that is necessary for the purposes described in this policy.

While we take reasonable and appropriate steps to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security, and you use our services at your own risk. If you believe your data has been compromised, please contact us immediately at [email protected].

6. Your Privacy Rights

Depending on your location and applicable law, you may have certain rights regarding your personal information. Hangry Joe's respects and supports these rights and will respond to all valid requests within the timeframes required by applicable law.

6.1 Rights Under the California Consumer Privacy Act (CCPA/CPRA)

If you are a California resident, you have the following rights under the CCPA as amended by the CPRA:

• Right to Know: You have the right to request that we disclose the categories and specific pieces of personal information we have collected about you, the categories of sources from which we collected it, our business or commercial purposes for collecting it, and the categories of third parties with whom we share it.
• Right to Delete: You have the right to request the deletion of personal information we have collected from you, subject to certain exceptions (such as where we are required to retain the data to fulfill a legal obligation or complete a transaction).
• Right to Correct: You have the right to request that we correct inaccurate personal information we hold about you.
• Right to Opt-Out of Sale or Sharing: Although we do not sell your personal information for monetary compensation, to the extent that we share your data in ways that may constitute a "sale" or "sharing" under the CPRA, you have the right to opt out. You may submit an opt-out request by contacting us at [email protected].
• Right to Limit Use of Sensitive Personal Information: Under the CPRA, you have the right to limit our use of sensitive personal information (such as precise geolocation data or financial account details) to uses necessary to provide our services.
• Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA/CPRA rights. We will not deny you goods or services, charge you different prices, or provide you with a lower quality of service because you exercised your privacy rights.

6.2 General Privacy Rights (All Users)

• Right of Access: You may request a copy of the personal information we hold about you.
• Right to Correction: You may ask us to correct or update any inaccurate or incomplete personal information.
• Right to Erasure: You may request the deletion of your personal information, subject to applicable legal limitations.
• Right to Data Portability: You may request that we provide your personal information in a structured, commonly used, and machine-readable format so that you can transfer it to another service provider.
• Right to Withdraw Consent: Where we rely on your consent to process personal data, you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.
• Right to Object: You may object to certain types of processing, including direct marketing and profiling.

6.3 How to Submit a Privacy Rights Request

To exercise any of the rights described above, please submit your request by:

• Email: [email protected] with the subject line "Privacy Rights Request"
• Website: hangryjoes-eat.rest — through any privacy request form available on our site

To protect your privacy, we may need to verify your identity before processing your request. We will respond to your request within 45 days for CCPA/CPRA requests (with the option to extend by an additional 45 days where reasonably necessary) and within 30 days for other general requests. We will process your request free of charge, unless your request is excessive, repetitive, or unfounded, in which case we may charge a reasonable administrative fee.

7. Cookies and Tracking Technologies

Hangry Joe's uses cookies and similar tracking technologies (such as web beacons, pixels, and local storage) to enhance your browsing experience, analyze website performance, and deliver relevant content and advertisements.

7.1 Types of Cookies We Use

• Strictly Necessary Cookies: These cookies are essential for the operation of our website. They enable core functionality such as user authentication, shopping cart management, and security features. These cookies cannot be disabled without significantly impairing website functionality.
• Performance and Analytics Cookies: These cookies collect information about how visitors use our website — such as which pages are visited most frequently and whether users receive error messages. We use this data to improve the performance of our site. Information collected by these cookies is aggregated and anonymized.
• Functionality Cookies: These cookies allow our website to remember your choices (such as your saved delivery address or food preferences) and provide enhanced, more personalized features.
• Marketing and Advertising Cookies: These cookies are used to deliver advertisements that are more relevant to your interests, to limit the number of times you see an advertisement, and to help measure the effectiveness of our advertising campaigns.

7.2 Managing Your Cookie Preferences

You can control and manage cookies through your browser settings. Most modern browsers allow you to refuse cookies, delete existing cookies, or alert you when new cookies are being set. Please be aware that disabling certain cookies may affect the functionality and performance of our website.

For detailed information about the specific cookies we use, including their names, purposes, and durations, please refer to our full Cookie Policy available at hangryjoes-eat.rest.

8. Data Retention

Hangry Joe's retains your personal information only for as long as is necessary to fulfill the purposes for which it was collected, to comply with legal obligations, resolve disputes, and enforce our agreements. The specific retention periods we apply are described below:

When personal information is no longer needed, we securely delete, anonymize, or destroy it in accordance with industry-standard data disposal practices. If you request deletion of your account, we will delete or anonymize your personal information within a reasonable timeframe, subject to the retention requirements described above.

9. Children's Privacy

Hangry Joe's does not knowingly collect, use, or disclose personal information from individuals under the age of 18. Our food ordering, account registration, and related services are designed for adult consumers. We comply with the Children's Online Privacy Protection Act (COPPA), which prohibits the collection of personal information from children under the age of 13 without verifiable parental consent.

If you are under 18 years of age, please do not use our website or provide any personal information to us. If you are a parent or guardian and believe that your child has provided us with personal information without your consent, please contact us immediately at [email protected]. We will take prompt steps to delete such information from our records.

We may implement age verification measures to help prevent minors from accessing certain features of our services. However, we rely on users to provide truthful information about their age. We cannot be held responsible for false representations made by users regarding their age.

10. International Data Transfers

Hangry Joe's is a United States-based business, and your personal information is primarily collected, processed, and stored within the United States. However, in certain circumstances, your data may be transferred to and processed in countries outside of the United States by our third-party service providers, including cloud hosting services, analytics providers, and payment processors.

Different countries have different data protection laws, and some countries outside the United States may not offer the same level of legal protection for personal data. Where we transfer data internationally, we take steps to ensure that appropriate safeguards are in place to protect your information, including:

• Entering into data processing agreements with third-party processors that incorporate standard contractual clauses or other appropriate mechanisms.
• Ensuring that third-party service providers are bound by confidentiality obligations and data protection requirements at least equivalent to those described in this Privacy Policy.
• Complying with applicable requirements under the FTC Act and other relevant U.S. federal and state laws governing cross-border data transfers.

By using our services and providing your personal information, you acknowledge and consent to the transfer of your data to the United States and to other countries as necessary for the provision of our services.

11. Third-Party Links and Services

Our website may contain links to third-party websites, applications, or services — such as food delivery platforms, social media pages, payment gateways, or promotional partners. These third-party sites are operated independently and have their own privacy policies that govern the collection and use of personal information.

Hangry Joe's is not responsible for the privacy practices, content, or security of any third-party websites or services. We encourage you to review the privacy policies of any third-party sites you visit before providing your personal information. The inclusion of a link to a third-party website on our site does not constitute our endorsement or approval of that website's privacy practices.

12. Do Not Track Signals

Some web browsers have a "Do Not Track" (DNT) feature that sends a signal to websites indicating that you do not want your online browsing activity tracked. Because there is currently no universally accepted standard for how websites should respond to DNT signals, our website does not currently respond to DNT browser signals or similar mechanisms. We will revisit this position as uniform standards are established.

You may, however, manage your cookie preferences and limit certain types of tracking through your browser settings as described in Section 7 of this Privacy Policy.

13. How to File a Complaint with a Data Protection Authority

If you are dissatisfied with how we have handled your personal information or your privacy rights request, we encourage you to contact us first so that we can attempt to resolve the matter directly. Please reach out to us at [email protected] and we will do our best to address your concerns promptly and fairly.

If you are a California resident and believe that we have violated your rights under the CCPA/CPRA, you may also file a complaint with the following authority:

If you have concerns about unfair or deceptive trade practices related to our handling of your data, you may also file a complaint with the Federal Trade Commission (FTC):

Residents of other states may have the right to file complaints with their respective state attorney general's office or other applicable state consumer protection authorities. We encourage you to research the appropriate authority in your state.

14. Changes to This Privacy Policy

Hangry Joe's reserves the right to update or modify this Privacy Policy at any time to reflect changes in our practices, technology, legal requirements, or business operations. When we make material changes to this Privacy Policy, we will take appropriate steps to notify you, which may include:

• Posting the updated Privacy Policy on our website with a revised "Last Updated" date at the top of the page.
• Sending an email notification to the email address associated with your account.
• Displaying a prominent notice on our website for a reasonable period after the changes take effect.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal information. Your continued use of our website and services after the effective date of any changes constitutes your acceptance of the updated Privacy Policy. If you do not agree with the changes, you should discontinue your use of our services and may request deletion of your personal information as described in Section 6.

15. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, our data handling practices, or your personal information, please do not hesitate to contact us. We are committed to addressing your privacy concerns in a timely and transparent manner.

When contacting us about a privacy matter, please include your full name, contact information, a clear description of your request or concern, and any relevant details that will help us assist you efficiently. We will make every reasonable effort to respond to your inquiry within 30 days of receipt.