Refund Policy

Last Updated: May 6, 2026

1. Introduction

At Hangry Joe's, customer satisfaction is at the heart of everything we do. We take great pride in preparing fresh, high-quality food for every order. However, we understand that issues can occasionally arise, and we are committed to addressing them fairly and promptly.

This Refund Policy outlines your rights and our obligations regarding refunds, exchanges, cancellations, and disputes for purchases made through our website, hangryjoes-eat.rest, or any affiliated ordering platforms. This policy is governed by applicable United States federal and state consumer protection laws, including the Federal Trade Commission (FTC) Act and applicable state statutes.

2. Eligibility Conditions for Refunds

Hangry Joe's will consider refund requests under the following circumstances:

• Incorrect Order: You received an item that is different from what you ordered (e.g., wrong dish, wrong size, wrong customization).
• Missing Items: One or more items from your order were not included in your delivery or pickup.
• Food Quality Issues: The food delivered or prepared was in an unsatisfactory condition, including but not limited to undercooked, spoiled, or significantly different from the described menu item.
• Duplicate Charges: You were charged more than once for the same order due to a technical or processing error.
• Failed Delivery: Your delivery order was never received despite confirmation of dispatch, and our team is unable to resolve the delivery issue.
• Allergen Concerns: An allergen was present in your food that was not disclosed and that you specifically requested be excluded at the time of ordering.

Refund eligibility is assessed on a case-by-case basis. Hangry Joe's reserves the right to request photographic or other evidence to support your claim before approving a refund.

3. Timeframes for Refund Requests

To ensure we can investigate your concern effectively, all refund requests must be submitted within the following timeframes:

Refund requests submitted outside of these timeframes may not be eligible for a refund. We encourage customers to inspect their orders promptly upon receipt.

4. Non-Refundable Items and Services

Certain items and charges are generally not eligible for a refund at Hangry Joe's:

• Delivery fees and service charges are non-refundable unless the failure was entirely on our part (e.g., failed delivery where our team is responsible).
• Promotional, discounted, or complimentary items received as part of a special offer are not eligible for monetary refunds.
• Orders that have been fully consumed prior to submitting a complaint, unless a genuine health or safety concern is substantiated.
• Digital gift cards or vouchers once redeemed are non-refundable.
• Orders where the customer provided an incorrect delivery address and the food was delivered to the specified location.
• Customized or special dietary requests that were fulfilled as specified but later deemed unsatisfactory based on personal preference changes.
• Tip amounts applied at checkout are non-refundable once an order is confirmed.

5. How to Request a Refund

Requesting a refund with Hangry Joe's is straightforward. Please follow the steps below:

Please note that submitting a refund request does not guarantee approval. All requests are reviewed thoroughly and fairly in accordance with this policy.

6. Refund Processing Times by Payment Method

Once a refund has been approved, the time it takes to reflect in your account depends on your payment method:

Please note that while Hangry Joe's processes refunds promptly upon approval, the actual posting time to your account may vary depending on your financial institution. We are not responsible for delays caused by third-party banks or payment processors.

In some cases, where a full refund is not warranted, we may offer Hangry Joe's Account Credit as an alternative resolution. This credit may be applied to future orders and is typically processed faster than payment reversals.

7. Partial Refunds

Partial refunds may be issued in situations where only a portion of your order was affected. Conditions that may qualify for a partial refund include:

• Only one or a few items (out of a larger order) were incorrect or missing.
• The food quality issue affected only part of your order.
• A portion of the order was delivered significantly late, causing partial inconvenience.
• An add-on or modification was omitted from a correctly prepared main item.

The partial refund amount will correspond to the value of the affected items as listed on your order confirmation. Delivery fees and service charges are generally excluded from partial refund calculations unless otherwise applicable.

Hangry Joe's may also, at its discretion, offer a combination of a partial monetary refund and store credit to resolve a complaint, particularly in cases involving minor quality issues.

8. Exchange Policy

Due to the perishable nature of food products, Hangry Joe's does not offer direct item exchanges in the traditional sense. However, in circumstances where an incorrect item was prepared or a significant quality issue is identified, we may offer one of the following remedies:

• Re-preparation and re-delivery of the correct or replacement item, where logistically feasible and within a reasonable timeframe.
• Store credit equivalent to the value of the affected item(s), which can be applied to a future order.
• A full or partial monetary refund as described in Sections 4–7 of this policy.

Whether a replacement order is offered depends on availability, timing, and the nature of the issue. Our customer support team will work with you to determine the most appropriate resolution.

9. Cancellation Policy

We understand that plans can change, and we will do our best to accommodate order cancellations. Please review our cancellation terms carefully:

9.1 Online and Delivery Orders

• Cancellation requests must be made immediately after placing the order, ideally within 5 minutes of order confirmation.
• To cancel, contact us immediately at [email protected] with your order number and cancellation request.
• If the order has already been dispatched to a delivery driver, cancellation is no longer possible and no refund will be issued.

9.2 Pre-Orders and Catering Orders

• Pre-orders and catering orders cancelled at least 48 hours before the scheduled time are eligible for a full refund.
• Cancellations made between 24–48 hours before the scheduled time may be subject to a 50% cancellation fee.
• Cancellations made less than 24 hours before the scheduled time are generally non-refundable, as ingredients and preparation will have already commenced.

9.3 Cancellations by Hangry Joe's

In rare cases, Hangry Joe's may need to cancel an order due to unforeseen circumstances such as ingredient unavailability, equipment failure, or extreme weather conditions. In such cases, a full refund will be issued using the original payment method, and you will be notified as soon as possible.

10. Dispute Resolution Process

If you are dissatisfied with the outcome of your refund request, or if a dispute arises regarding a charge or transaction, Hangry Joe's encourages customers to follow the process below:

10.1 Internal Escalation

1. Contact our Support Team at [email protected] with the subject line "Dispute Escalation" and your original refund request reference number.
2. Our management team will review your case within 5 business days and provide a written response.
3. We aim to resolve all disputes amicably and fairly at this stage.

10.2 Chargeback Rights

As a consumer in the United States, you have the right to dispute unauthorized or erroneous charges through your bank or credit card issuer. Under the Fair Credit Billing Act (FCBA) and applicable card network rules, you may file a chargeback with your financial institution if:

• You did not authorize the transaction.
• You were charged an incorrect amount.
• Hangry Joe's failed to resolve a legitimate complaint after a good-faith effort.

We encourage customers to contact us directly before initiating a chargeback, as we are often able to resolve disputes more quickly through our internal process.

10.3 Consumer Protection Resources

If you believe your consumer rights have been violated, you may also contact the following authorities:

• Federal Trade Commission (FTC): www.ftc.gov
• Consumer Financial Protection Bureau (CFPB): www.consumerfinance.gov
• Your state's Attorney General's Office or local consumer protection agency.

11. Abuse of Refund Policy

Hangry Joe's is committed to treating all customers fairly and honestly. In return, we ask that customers use this refund policy in good faith. We reserve the right to refuse refund requests or restrict access to our ordering services in cases where we identify:

• Patterns of repeated, unfounded refund claims.
• Fraudulent or misleading claims intended to obtain free food or unwarranted credits.
• Abuse of promotional or discount systems in conjunction with refund requests.

Any suspected abuse will be investigated, and Hangry Joe's reserves the right to take appropriate action, including permanent suspension of ordering privileges.

12. Changes to This Refund Policy

Hangry Joe's reserves the right to update or modify this Refund Policy at any time. Changes will be effective immediately upon posting to hangryjoes-eat.rest, with the "Last Updated" date revised accordingly. We encourage customers to review this policy periodically. Continued use of our services after any changes constitutes acceptance of the updated policy.

13. Contact Information for Refund Requests

For all refund requests, questions, or concerns regarding this policy, please contact the Hangry Joe's customer support team using the details below: